Sutherland Recruitment Drive-2025 | Associate-Customer Service Consultant | Freshers | Any Degree | Apply Now
Sutherland is hiring for an Associate Customer Service Consultant role. Candidates with B.E/B.Tech/M.E/M.Tech/M.Sc qualifications are eligible to apply for this role.
Sutherland is seeking a strategic-thinking and dynamic person to join us. We are a group of driven and energetic individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Sutherland Off-Campus-Drive-2025 Details:
Job Role: Customer Service Consultant
Education: Any Degree
Experience: Freshers welcome
Location: Hyderabad, TS
Job Type: Full Time
Job Description:
Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.
Role & Responsible:
- Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat.
- Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
- Good verbal and written communication skills in English.
- Strong customer service mindset with active email communication skills.
- Ability to empathize with customers, manage time effectively, and work independently.
- Basic user-level knowledge of Windows operating systems.
- Familiarity with email etiquette and multi-channel communication (Voice, Email & Chat).
- 0–2 years of experience (freshers welcome!).
- A fast-paced, global work environment where your voice matters.
- Skills for life: problem-solving, professionalism, adaptability, and communication.
- A team that feels like family and celebrates every win—big or small.
- A platform to grow quickly within a global MNC with learning and development opportunities.
- Recognition and rewards as you shape your career journey.
How to apply for Sutherland Recruitment 2025?
All interested and eligible candidates can apply for this position by the following link as soon as possible.
To Apply : Click Here
Note: Apply Before the link Expires.
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