Amazon Walk-in Drive 2024 Hiring for Seller Support Associate | 15 March 2024
Amazon is scheduled to hire Seller Support Associate for graduates(Up to 2023 Batch). The detailed eligibility and application process of the AMAZON recruitment are given below.
Amazon Walk-in Drive details
Job Profile: Seller Support Associate SPS
Degree Required: Any Degree
Experience Required: 0-5 Years
CTC: Rs. 3-4.25 Lacs P.A.
Venue Location: Bangalore-Remote(WFH)
Walk-in Date: 14 & 15 March 2024
Job Description:
The Selling Partner Support (SPS) Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements. The SPS associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A SPS associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.
Roles and Responsibilities:
This includes, but is not limited to:
- The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
Basic Qualifications:
- Education: Bachelor Degree in any discipline with 0-5 years of experience.
- Excellent written and verbal communication in English.
- Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
- Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.
- Candidates willing to work on Phone/chat & emails (concurrent blended profile)
- During the first four months (Training & Transition) no unplanned leaves are allowed.
- Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
- Should be willing to service selling partners from all marketplaces across the Globe (Including India USA EU and ME)
Additional Information:
- Information security: You should be will to sign a undertaking pertaining to do’s and don’ts in accordance to the data Security policy
- Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off)
How to apply Amazon Walk-In-Drive?
All interested and eligible candidates can apply for this drive online by following link.
Apply Link: Click Here to Apply
Apply Before the link Expires
Note: Shortlisted candidates will receive an email/call for the further interview process.
Subscribe Here (Check Your Email To Activate Confirmation Link).
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