Wipro Recruitment Drive 2025 | Trainee | Freshers | Hyderabad, Maharashtra

Wipro IT company is going to recruit candidates for graduates through off campus. The candidates who are completed in B.E/B.Tech/Any Degree Eligible to apply. Here you can check Wipro recruitments address, date of interview, eligibility details, interview syllabus, selection process, apply link, application procedure details are given below. They Invites Interested and Eligible & Freshers. 

About :

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world

Wipro Recruitment Drive details:

Job Role : Multiple Role

Job ID :102807, 90817, 96153

Qualification : BE/BTech/Any Degree
Experience : Freshers
Salary : Best in Industry
Venue Location : Hyderabad, Maharashtra

Job Description

Role:

The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives

Do:

• Be responsible for primary user support and customer service
• Respond to queries from all calls, portal, emails, chats from the client
• Become familiar with each client and their respective applications/ processes
• Learn fundamental operations of commonly-used software, hardware and other equipment
• Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
• Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
• Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

• Regular MIS & resolution log management on queries raised 
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
• Identify and suggest improvements on processes, procedures etc.
• ͏Documentation etc. 

Mandatory Skills: TIS Service Desk .

 

Experience: 1-3 Years . 

How to apply Wipro Off Campus Drive 2025?

All interested and eligible candidates can apply this drive by following link  on or before

For Service Desk Analyst L2 : Apply Now

For Technical Lead : Apply Now

For Technical Lead - L1 : Apply Now

Subscribe Here (Check Your Email To Activate Confirmation Link)

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