Microsoft Recruitment | Escalation Engineer | Job posted : 23 Jan 2021
Microsoft Recruitment For Freshers. Microsoft job openings in India for the vacancies of Escalation Engineer job. Interested and eligible candidates can apply online for Microsoft careers in India through below provided registration link.
About :
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Microsoft Recruitment Details :
Job Role : Escalation Engineer
Job number : 964504
Qualification : BE,BTech,BSc
Date posted : Jan 23, 2021
Profession : Services
Role type : Individual Contributor Employment type : Full-Time
Location : Bangalore, Karnataka, India
Responsibilities :
Your Responsibilities
- Handle highly complex, political, financial, executive level cases - as business demands
- Key collaboration point for advanced troubleshooting to unblock issues - including the use of code-level techniques
- Manage engagement with Product Engineering for Support-raised escalations
- Work alongside Serviceability and engineering teams as trusted advisor to improve incident resolution or service deficiency
- Drive process, tool, service delivery and solution improvements that enable effective troubleshooting and remediation (incl. Diagnostics)
- Provide ramp activities for junior engineers, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Qualifications :
- Language Qualification
- English Language : fluent in reading, writing and speaking.
Skills and Qualifications :
- BS in Computer Science or Engineering or 3 years equivalent industry experience
- Experience with C# and .NET, PowerShell, Web Services
- Experience working with communication technologies (VOIP/ Messaging etc.) in a technical capacity
Preferred :
- Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product
- Experience supporting client/server, networking, and Internet technologies
- Ability to partner within virtual teams towards executing on multiple technical initiatives simultaneously
- Communication skills that facilitate being able to present complex technical issues to a general audience are important.
How To Apply For Microsoft Jobs 2021 :
Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.
Click Here : Apply Link
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