Optum Careers | Customer Service Representative | Hyderabad | Freshers can apply
Optum is scheduled to hire a Customer Service Representative role for any graduate degree qualifications. Candidates looking for jobs in Hyderabad can utilize this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below.
Optum Careers Details:
Job Role : Customer Service Representative
Job ID : 2336133
Qualification : Any Graduate Degree
Experience : Freshers
Job Type : Full Time
CTC-Salary : Not Mentioned
Job Location : Hyderabad
Job Description:
Join us to start Caring. Connecting. Growing together.
With every role in the company, each position has a requirement for building quality into every output. The Technology Quality Function is reserved for those positions where Quality is the primary objective of the work delivered. Technology Quality roles will cover all primary quality activity across all technology functions that ensure we deliver high quality products and services. These roles include, but are not limited to, strategy, planning, standards, process, policy, tools, engineering, assurance, management, metrics, research and development, automation, data preparation, maintenance, new development, operations and delivery.
Primary Responsibilities:
- Respond to customer inquiries via live chat regarding prescription refills, order status, medication availability, and insurance coverage
- Educate patients on pharmacy procedures, prescription benefits, and proper medication usage
- Guide patients in navigating online pharmacy platforms and mobile applications
- Resolve issues related to prescription delays, billing, and insurance claims
- Focus on resolving issues on the first chat, navigating through complex computer systems to identify the status of the issue and provide appropriate response to chatter
- Document all interactions accurately in the system
- Collaborate with pharmacists, technicians, and other departments for medication-related concerns
- Escalate complex issues to appropriate personnel when necessary
- Maintain compliance with HIPAA and other healthcare privacy regulations
- Handle up to 2.5 concurrency Chats
- Take chat messages per day from customers who have questions about their health benefits
- Support secure email inquiries
- Use personality and our tools to help customers through the health care benefits available to them
- Communicate online in a conversational manner that promotes dialogue and establishes rapport. Associate must avoid poor grammar, misstatements, or lengthy explanation. Online writing necessitates that associate have an aptitude for knowing when to apply the “dos and don’ts” of online communication
- Provide product information, use service engagement skills, and efficiently use service resources
- Technology comfort and know-how: Associate must be adept at using the Associate Workspace, other technology, and automation tools
- App, Website, and SMS savvy: Consumers who accept an engagement will have high expectations of the associate’s knowledge. Associate will need to maintain a high level of familiarity with the digital property the consumer is using
- Read between the lines.” Visitors don’t necessarily have good writing skills and advocates may have to interpret what the visitor is really asking by responding with a clarifying question or statement”
- Adapt to continual change as the department fine-tunes the messaging program
- Maintain a healthy brand-to-consumer relationship that benefits the consumer. Communicate with consumers primarily through messaging. Unlike other forms of communication, messaging grants both you and the consumer time flexibility, and keeps you connected even after the immediate question has been answered. The result is a superior customer service experience for the consumer, and a superior professional experience for you – where you can personalize your interactions and have a meaningful impact on our business
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Any Graduate Degree
- Freshers can apply
- Customer Service experience
- General knowledge of computers and business operations
- Proven ability to communicate articulately and credibly
- Solid keyboard skills and experience using helpdesk, ordering or CRM software
- Demonstrated ability to achieve service goals
- Success in highly automated environment
- Dynamic and engaging written communication style
- Excellent interpersonal and business communications skills – verbal and written
- Demonstrated self-motivation
All interested and Eligible candidates can apply this drive by the following link.
To Apply Associate Software Engineer : Click Here
Subscribe Here (Check Your Email To Activate Confirmation Link).
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