Western Union Off Campus Drive 2023| Associate| Pune | Apply Now
Western Union Vacancy 2023 At Pune Location For Candidates Who Have Completed Education In Engineer Branches Are Eligible To Apply.
About:
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth
Western Union Off Campus Drive 2023:
Job Role: Associate, Technology Operations (Analyst)
Job ID: JR0115486
Qualification: BE, BTech
Experience: Freshers & Experienced
Salary: INR 20k Per Month
Type: Full Time
Location: Pune
Role Responsibilities
- Subject Matter Expert, Manage members in the local regions.
- Monitoring of the Digital front end assets to assess the health of the site – use essential tools for monitoring, run regular site scans and observability dashboards to identify issues.
- Keep track of KPIs, identify any customer experience issues, report and track until issues is resolved. Identify and troubleshoot the issue, then raise incident tickets. Perform SOP based support and escalate to respective Technology teams.
- Work closely with Digital L2 support teams to ensure the issues identified are resolved by technology teams.
- PBL prioritization to get the production issues resolved asap.
- Perform sanity testing post release and change requests to production environment.
- Ensure team resolves incident tickets reported within the SLA periods.
- Resolve and handle urgent and escalated customer issues from executive escalation teams.
- Assist with partner engagement to ensure issues reported by partners and integration support teams are addressed.
- Support on-call occasionally over weekends if required.
- Create outage notification banners for sites; Provide outage impact assessments.
- Provide team performance KPI, OKRs and regular weekly and monthly updates to leadership.
- Keep track of team’s time entry, productivity, accomplishments and well being
Role Requirements
- 2-3 years of experience in a Financial/Operations/Product environment in various positions and roles.
- Demonstrated analytical, organizational, and customer service skills.
- Certification in PMI, ITIL, ITSM, Finance, payments is good to have (Not a must).
- Exposure to monitoring tool, Business Analytics, Data gathering and reporting.
- Exposure to monitoring Tool- QM, Amplitude, Splunk, ObservPoint, One Trust, Qualtrics, ServiceNow,MS word, PPT, Excel, Teams
- SME, People manager, Strong communication skills, self-motivation and results-oriented approach, willingness to adapt to changes.
- Should be aware of ITIL’s Event, Incident, Problem and Change management module.
- Excellent Verbal and written communication skills.
How to apply Western Union Recruitment Drive 2023?
All interested and eligible candidates can apply this drive by following link as soon as possible.
Click Here : Apply Now
Subscribe Here (Check Your Email To Activate Confirmation Link)
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