PhonePe Hiring 2026: Customer Experience Specialist | Entry Level | Bengaluru | Apply Online
PhonePe is hiring candidates for the Customer Experience Specialist – MHD position in Bengaluru, Karnataka. This is a full-time, entry-level opportunity for candidates interested in customer support, customer experience operations, and digital payments.
Candidates with strong communication skills, a customer-first attitude, and the ability to handle customer queries can explore this opportunity. Applicants should review the official job description and eligibility requirements before applying.
About PhonePe :
PhonePe is India’s leading digital payments platform with over 400 million+ registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.
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PhonePe Recruitment Drive 2026:
Job Role: Customer Experience Specialist – MHD
Category: Customer Experience / Customer Support
Experience: Freshers / Entry Level
Job Location: Bengaluru, Karnataka
Required Languages: English and Hindi
Apply Mode: Online
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Job Description
The Customer Experience Operations team at PhonePe focuses on understanding and resolving customer issues related to its products and services. As a Customer Experience Specialist, candidates will handle account- and transaction-related queries, communicate with customers through different channels, and follow established processes to deliver effective resolutions.
The role requires excellent communication, active listening, problem-solving, and the ability to work toward productivity targets.
Roles and Responsibilities:
- Handle PhonePe account-related and transaction-related customer queries.
- Communicate with customers through phone and data channels.
- Follow established process guidelines to resolve customer issues.
- Provide accurate information and build customer trust.
- Meet hourly and daily productivity goals.
- Use internal resources and processes to resolve customer concerns.
- Escalate complex issues to the appropriate internal teams.
- Identify and recommend process improvements.
- Educate customers about PhonePe products and services.
- Maintain a customer-first approach in every interaction.
- Must have completed graduation (10+2+3).
- Must have strong written and verbal communication skills.
- Must be able to communicate in English and Hindi.
- Should have good learning ability and active-listening skills.
- Should be customer-oriented and adaptable to different situations.
- Must be comfortable multitasking and managing time effectively.
- Should be flexible, cooperative, and open to feedback.
- Candidates who speak and write South Indian languages have an additional advantage.
- Customer service and customer relationship management
- Verbal and written communication
- Active listening
- Problem-solving and issue resolution
- Time management and multitasking
- Adaptability and teamwork
- Process compliance
- Customer handling and conflict resolution
- Ability to learn new processes quickly
- English and Hindi language proficiency
- Knowledge of South Indian languages is preferred.
- Application screening
- Analytical and problem-solving skills
- Role-related/technical discussion
- Interview with relevant stakeholders
- Final HR discussion
How to apply for PhonePe Recruitment Drive 2026?
Interested and Eligible candidates can apply this drive by following link as soon as possible.
Application Link: Apply Now
Note: Apply the job before link Expires
Frequently Asked Questions (FAQs)
1. What is the job role at PhonePe?
PhonePe is hiring for the Customer Experience Specialist – MHD position.
2. Where is the PhonePe Product Operations Analyst job located?
The job is based in Bengaluru, Karnataka, India.
3. What is the required experience for this role?
The position is listed for candidates with approximately Entry-Level experience.
4. What is the educational qualification required?
Graduation (10+2+3) is mandatory according to the job description.
5. Which languages are required?
Candidates should be able to speak English and Hindi. Spoken and written proficiency in South Indian languages is preferred.
6. Is this a full-time job?
Yes. The LinkedIn listing specifies full-time employment.
7. What are the main responsibilities?
The role involves handling customer account and transaction queries, resolving issues, following internal processes, meeting productivity targets, escalating complex cases, and improving customer experience.