GlobalLogic Hiring Now | Customer Support Analyst | Any Degree | Hyderabad
GlobalLogic, a Hitachi Group Company, is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next generation products and digital experiences.
We expertly integrate design, complex engineering, and agile delivery capabilities to produce superior business outcomes for global brands. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending the benefits of our true global presence to customers in the telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.
GlobalLogic Off Campus Drive 2025 Details:
Job Role: Customer Support Analyst
Job ID: IRC268110
Job Location: Hyderabad
Education: Any Graduate
Experience: 0-1 years
Function: Customer Support, Operations Support
Work Model: On-Site/Office
Job description:
Our client is a global medical technology company focused on designing, developing, manufacturing, and marketing medical devices and solutions.
Key Responsibilities:
- Take inbound call center calls routed to the HCIT queue during normal business hours
- Make outbound calls requested by our customer
- Respond to e-mail-generated tickets in ServiceNow
- Holiday hours to provide support during holiday shifts
- Report customer feedback to regulatory bodies, and hold to a high standard of excellence in complaint handling
- Manage mobile devices across multiple instances of our mobile device management platforms.
- Troubleshoot device enrollments and registration, app installation, software/firmware errors, hardware errors, and OS configuration
- Process broken, lost, or stolen devices
- Triage and escalate support requests, infrastructure issues, and customer enhancement requests
- Coordinate with multiple internal Client departments to resolve customer issues (Deployment, Marketing, Repair, Supply Chain, Engineering, etc.)
- Answer IT-related questions from internal Client departments
- Test software and hardware in development and production
- Prepared for disaster recovery protocols
- Direct impact to customer experiences with Client products
- Provide troubleshooting and technical support to end users by telephone in a call center/help desk environment
- Track every interaction with callers to ensure high accuracy of logging and documentation
- Utilise customer service skillset to provide technical knowledge and training to callers
- Identify issue trends and proactively address potential high-impact issues
- Excellent communication skills in English
- Ready to work in 24/7, Rotational shift requirement
- Prior minimum 1 year International Voice, Chat & Email support experience in the following
- Call Center Help Desk
- Customer Service
- End User Support
- Healthcare IT Specialty Services
- Mobile Handheld Devices
- Troubleshoot Consumer Technology
- Comprehensive training on various types of data annotation
- The opportunity to join a team that is forward-thinking and collaborative.
- Unambiguous career advancement routes and development chances
- A stepping stone at the start of your career
How To Apply for GlobalLogic Recruitment:
We wish you the best of luck in your GlobalLogic Off Campus Drive. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
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We wish you the best of luck in your GLOBAL LOGIC Recruitment. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
