Mphasis Any Graduate Freshers (2023/2024/2025/2026) MEGA Hiring
Mphasis Any Graduate Freshers (2023/2024/2025/2026) MEGA Hiring. This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in Chennai, Pune & Mangalore India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.
Mphasis MEGA Hiring Details:
Job Role: Multiple Positions
Qualification: Any Graduate
Batch: 2023/2024/2025/2026
Experience: (Freshers)0 - 3 Years
Location: Pune & Bangalore
Junior Service Desk Associate
Summary:
Tr Customer Support Representative for Mobile/ Fixed line provides day-to-day operational support via inbound calls and web support via live chats, emails and portal activities. This role is for someone who excels at problem solving and multi-tasking while providing “white glove” customer service and satisfaction.
Responsibilities:
- Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities.
- Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information.
- Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools provided by the client.
- Meet and improve schedule guidelines (log in, breaks, avail and on call handling time..etc)
- Demonstrate reliable attendance to avoid additional stress to team members, logging in and being available at the start of scheduled shift.
- Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
- Utilize resources to manage transactions, escalating issues appropriately.
- Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
- Maintain a comprehensive understanding of account goals and processes by retaining information, asking questions, understanding SLA’s and account expectations.
- Display professional, positive, and courteous phone etiquette.
- Resolve caller's issue accurately and efficiently to minimize call backs.
- Understand and proactively addresses user's concerns, identifying the root of the issue.
Skills & Qualifications:
- Excellent Verbal and Written Communication and Customer Support Skills
- Freshers/ candidates with domestic BPO experience, 0-6 months experience preferred
- Fair understanding of android and iOS phones is preferred
- Should be ready to work in US shifts hours; 9 hour where the work window may vary between 6 pm to 6 am (India time) and on Indian Holidays
- Computer literate
- Knowledge of Ticketing System experience (ServiceNow, Maximo, Remedy, etc.) is an added advantage
Education:
- High School pass is minimum requirement with Excellent Communication skills
- BSc, B.Com and BA or Diploma holders (12+3 years of education).
Working conditions and requirements:
- Training and work location from office.
- Should be ready to work in a 24x7 environment with rotational shifts
- Work From Home will be at company’s discretion
- Should have a reliable and fast WiFi connection at home.
- Should be ready to connect via video during training and 1 on 1 discussions.
- Should have a safe and suitable work environment at home
- Should be able to work as per the break/lunch timings allocated by the supervisor
Selection Criteria:
- V&A Assessment
- Interview
How to Apply for Mphasis Junior Service Desk Position?
All interested and eligible candidates can apply for the drive online by the following link as soon as possible.
To Apply: Apply Now
Note:– Only shortlisted candidates will receive the call letter for further rounds
Tr. Transaction Processing Officer
Role: Trainee Transaction Processing Officer
Location: Pune, Mangalore, Bangalore & Chennai
Job Summary:
- Customer Focused Attitude
- Willing to work in night and rotation shift
- Accurately follow pre-defined business process
- Ability to work within a team
- Adaptable to changing demands and conditions
- Ability to communicate at all levels and good communication skills
- Staying current with knowledge of products/processes and services offered by the client
- Ensure 100% adherence to schedule
- Meeting all defined targets like productivity, accuracy, product knowledge, schedule adherence and maintenance of requisites
Technical Skills:
- Looking for Under Graduates & Graduates (10+2+3), preferred B.Com, B.B.M, B.B.A
- Must be able to type at 30 WPM with 95% accuracy (as per test results on typing software)
- Must be professional and courteous in all interactions with clients and staff
- Must have basic skills in usage of MS Word and MS Excel
- Must have strong interpersonal, good communication (write & speak) skills (comprehend and action written customer requests)
- with a desire to work in a Back-Office Operations environment
- Must be able to meet the set targets and work overtime as required
- Stand for periods of time during meetings and/or other group events
- Willingness to work in flexible shifts
- Willingness to work from office
How to Apply for Mphasis TTP Officer Position?
All interested and eligible candidates can apply for the drive online by the following link as soon as possible.
To Apply Pune: Apply Now
To Apply Bangalore: Apply Now
Note:– Only shortlisted candidates will receive the call letter for further rounds
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