Concentrix MASS Hiring Freshers | Customer Service Representative | Bhubaneswar, Kolkata, Hyderabad, Chennai
Concentrix MASS Hiring Freshers | Customer Service Representative | Bhubaneswar, Kolkata, Hyderabad, Chennai
Concentrix Direct test mass hiring for Customer Support Representative positions 2023-2026 batch apply and start test . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.
About Concentrix
We’re Concentrix, a Fortune 500® technology and services leader, helping the world’s best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.
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Concentrix MASS Hiring Details:
Job Role: Customer Support Representative
Ref Code: 1727853, 1727862, 1727859, 1612399
Education: Any Graduate
Experience: Freshers/0 - 3 Years
Location: Bhubaneswar, Kolkata, Hyderabad, Chennai
Skillsets: Excellent English both written and verbal.
Apply Before: ASAP
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Job Overview
We are seeking a dedicated Customer Support Representative to join our dynamic team at Concentrix. As a Customer Support Representative, you will be responsible for providing top-notch assistance to our valued customers, ensuring their inquiries and concerns are addressed effectively and professionally.
Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
- The nature of the job will include accessing explicit content that includes text, picture, video etc.
- It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
- It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
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How to Apply for Concentrix MASS Hiring?
All interested and eligible candidates can apply for the drive online by the following link as soon as possible.
To Apply Bhubaneswar: Apply Now
To Apply Kolkata: Apply Now
To Apply Hyderabad: Apply Now
To Apply Chennai: Apply Now
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Note: Apply the job before link Expires
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