Accenture MASS Recruitment 2026 | Hiring Freshers | Multiple Positions | Apply Now
Accenture Off Campus Drive Details:
Job Role: Multiple Positions
Qualification: 15 years of full-time education
Experience: 0 to 2 Years
Salary: Rs.3.5LPA-12 LPA
Job Location: Bengaluru, Chennai & Hyderabad
Service Desk Associate
Job No: 14067478
Skills: Application Tech Support Practitioner(IT Service Desk / Technical Support)
Location: Bengaluru (Work from office)
Job Summary:
Serve as the primary link between clients and systems by delivering high-quality L1 support, resolving technical issues, and ensuring system reliability.
Key Responsibilities
- Deliver L1 technical support via IT Service Desk.
- Troubleshoot and resolve technical issues for users efficiently.
- Log and document all client interactions, issues, and resolutions in ITSM tools.
- Collaborate with team members to optimize service delivery and customer experience.
Technical & Professional Skills
- Service Desk & ITSM: Service desk management, incident lifecycle, SLA adherence, and ITSM tools (ServiceNow, BMC Remedy, etc.).
- Core Technical: Microsoft 365, MS Office Suite, Active Directory, basic hardware/software troubleshooting, and remote support tools.
- Communication & Soft Skills: Neutral-accent verbal communication, professional email etiquette, customer-centric mindset, and composure under high call volumes or with irate users.
Work Details & Schedule
- Support Channel: Primary voice support, supplemented by email, chat, and remote assistance.
- Work Pattern: 5-day work week with rotational off-days; 24x7 coverage with 9.5-hour rotational shifts.
- Shift Expectations: Must work from the office during US/night shifts, including weekends and Indian public holidays based on the roster.
All interested and Eligible candidates can apply this drive by the following link.
Application Link: Apply Now
Note: Apply the job before link Expires
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Banking Operations New Associate
Job No: AIOC-S01656722
Skills: Core Banking Operations (incl. Payments) - Retail Banking Account Operations
Location: Chennai (Work from office)
Job Summary:
Managing daily essential banking functions to maintain financial stability, security, and customer trust. We transform banking operations into agile, resilient operating models to help clients boost productivity, meet regulatory demands, and ensure long-term sustainability.
What are we looking for?
- Ability to manage multiple stakeholders
- Ability to meet deadlines
- Ability to work well in a team
- Adaptable and flexible
- Commitment to quality
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your own team and your direct supervisor
- In this role you will be given detailed instructions on all tasks
- The decisions that you make impact your own work and are closely supervised
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
- Please note that this role may require you to work in rotational shifts
How to apply for Banking Operations New Associate Position?
Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.
IT Customer Service New Associate
Job No: AIOC-S01654556
Skills: Chat - Service Desk Non-Voice Support
Location: Hyderabad
Job Summary:
Customer Support vertical and help us in managing/ resolve customer queries, manage escalations, and handle non-voice support channels (email, chat, web) to restore normal service operations within established SLAs.
What are we looking for?
- Issue Resolution: Troubleshoot, record, and resolve routine customer issues and complaints using established guidelines and precedents.
- Service Quality: Escalate complex incidents appropriately while maintaining strict adherence to Service Level Agreements (SLAs).
- Tool Usage: Utilize CRM systems, MS Excel, and multiple internal tools simultaneously to diagnose and track client accounts.
- Team Collaboration: Work under direct supervision, following detailed instructions within a defined, narrow scope of work.
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your own team and your direct supervisor
- In this role you will be given detailed instructions on all tasks
- The decisions that you make impact your own work and are closely supervised
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
- Please note that this role may require you to work in rotational shifts
How to apply for IT Customer Service New Associate Position?
Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.
- Service Desk Associate (Job ID: 14067478)
- Banking Operations New Associate (Job ID: AIOC-S01656722)
- IT Customer Service New Associate (Job ID: AIOC-S0164556)
- Education: Candidates with a background in BE, BTech, BSc, or BCA (at least 15 years of full-time education).
- Experience: Freshers to candidates with up to 0–2 years of experience.
- Service Desk Associate: Bengaluru (Work from Office)
- Banking Operations New Associate: Chennai (Work from Office)
- IT Customer Service New Associate: Hyderabad
- Service Desk Associate: 5-day work week with rotational off-days, operating 24x7 with 9.5-hour rotational shifts (including night/US shifts, weekends, and public holidays as per roster).
- Banking & IT Customer Support Roles: May require working in rotational shifts based on client needs and SLAs.