Tech Mahindra Hiring for Service Desk Role - L1 Support
Tech Mahindra hiring for Service Desk Role - L1 Support BE/BTech/BSc/BCA with Freshers or Minimum 1 Year experience apply . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.
Tech Mahindra Hiring Details:
Job Role: Service Desk Role - L1 Support
Language proficiency: C1
Shift: Rotational (including night shift)
Eligibility: BE/BTech/BSc/BCA
Experience: Freshers or Minimum 1 Year experience
Location: Hyderabad, India
Job Overview
As the main point of contact for IT problems, a Service Desk L1 Support Analyst offers remote technical support via chat, email, or phone. In addition to maintaining SLAs and updating IT documentation, they log, prioritize, and diagnose problems with the goal of achieving high first-call resolution for hardware, software, and password resets.
Eligibility
- Experience Range- B.Tech, B.Sc , BCA, M.Tech , MCA
- Freshers or Minimum 1 Year experience in the similar role
- Incident Management: Serving as the single point of contact (SPOC) for user issues via phone, email, or chat.
- Troubleshooting: Troubleshooting basic hardware, software, network, and peripheral issues (e.g., printers).
- Ticket Management: Logging, categorizing, and documenting all service requests in ITSM tools like ServiceNow.
- Escalation: Escalating unresolved or complex tickets to Level 2 or Level 3 support teams.
- Account Management: Performing password resets, unlocking accounts, and managing user access.
- Documentation: Creating and updating knowledge base (KB) articles to improve future resolution times.
- Technical Support: Installing and configuring software remotely.
Requirements:
- Technical Knowledge: Understanding of Windows, MS Office, basic networking, and user device troubleshooting.
- Customer Service: Excellent verbal and written communication skills with a focus on delivering a positive user experience.
- Problem-Solving: Strong troubleshooting skills and the ability to work under pressure.
- Experience: Often a fresher or someone with 6 months to 2 years of experience.
- Shift Flexibility: Often required to work in a 24×7 environment.
How to Apply Tech Mahindra Recruitment?
All interested and Eligible candidates can Send your Resume at given Mail ID.
Drop your resume on - sanskar.pal1@techmahindra.com
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