Accenture Recruitment
Accenture Hiring Graduation Freshers. Accenture off-campus drives for Customer Service Associates in Mumbai. Candidate should be aligned with our Customer Support vertical and help us in managing/ resolving customer queries, handling escalations, and complaints of the dissatisfied customers & giving the best resolutions. Interested and eligible candidates can Apply Online through the Below mentioned apply link.
About Accenture :
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions —underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 500,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
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Customer Service Associate Details :
Job Role : Customer Service Associate
Job ID : 16097
Education : Any Graduate
Pay or Salary : Best In Industry
Experience : 1-3 years
Job Location : Mumbai
Last Date To Apply : ASAP
Industry : IT
Roles and Responsibilities :
- You will be responsible for closing the fault and complaints within SLA’s.
- You will be working as a part of the Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
- You will be responsible for Customer service (Non-Technical) wherein you will be managing incoming calls/chats/emails and customer service inquiries.
- Handling calls/ chats/ emails and fulfilling the customer’s requirements.
- Build sustainable relationships and trust with customers through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools.
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Expected interaction is within own team and direct supervisor. Detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments would be provided. Decisions impact own work. Individual contributor as a part of a team, with a predetermined, focused scope of work.
Skills Required :
- Manage large amounts of incoming calls/chats/emails.
- Good to have skills in Customer service (Non-Technical).
- Good communication skills.
- Qualifications: Any Graduation
- Experience: 1-3 years
Documents Required :
Candidates Keep the below documents while going to Apply online.
- 2 Updated Resume
- Govt Id Proof PAN and Aadhar is mandatory
- 2 photos
- Educational Certificates
How To Apply Online For Customer Service Associate?
Interested and eligible candidates can apply online through the below-mentioned link. Please check all the information before going to apply online For Customer Service Associate.
Click Here : Apply Now
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