Hexaware Technologies Recruitment | Multiple Position | Apply before: 28th Feb 2026
Hexaware Technologies Recruitment 2026 in PAN India For Multiple Position. BE, BTech, MCA Freshers & BCom, MBA also 2026 Batch are eligible to apply for this job. More details regarding Hexaware Technologies Freshers Job Openings 2026 is given below.
About Company :
Hexaware is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO, and Consulting services. We are driven by a combination of robust strategies, passionate teams, and a global culture rooted in innovation and automation. Hexaware’s Digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage.
Job Role : Multiple Role
Job ID : 608867,574798,567398
Qualification : BE, BTech, MCA BCom, MBA
Job Category : IT / Software
Experience : Freshers & Experienced
Job Location : Chennai
Last Date : 28h Feb 2026
Job Responsibilities:
Customer Service International Non Voice Versant Team Member-BPS
- Job Location: Chennai
- Chat Agent
- Required Skills
- Analytical Skills
- Assertive communication
- B1 or B2 for written communication
- Coaching and Development
- Communication Skills
- Customer Focus
- Customer centricity
- Domain expertise
- Empathy
- Escalation Management
- GDS
- Linguistic orientation
- Mentoring
- Microsoft Office
- Multitask Handling
- Problem Solving
- Process Understanding and Improvement
- Quality Assurance and Control
- Sales Skills
- Team Management
- Telecom Process Knowledge
- Time Management
- Typing skills 25 WPM with 90 Percent Accuracy Active Listening
- VET 58plus
- Versant 4
- Versant 5
- computer basic knowledge
Education Mandatory:
- Graduates from any stream or Global Equivalent degree Desirable: NA Experience
- Minimum 1-year experience as a Team Leader in voice/chat process
- Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers
- Proficient in MS Office – Excel, Word and Power point and possess knowledge of GreenBelt, Lean, Scheduling etc
- Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools
- Should be aware of Ecommerce industry and should have used it in daily professional life
- Responsible for smooth and efficient day-to-operations within their team
- Primary objectives of this role are to drive qualitative performance effectiveness and superior customer experience of the Customer Connect Team.
- Responsible to coach assigned CSAs on observed areas for improvement with respect to product, process, soft skills and communication.
- Should conduct analysis and drive initiatives to improve efficiency within team and CC overall
- Facilitate day to day Operations
- Handling 2nd level escalated calls.
- Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team
- Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach CSAs on the same
- Maintain accurate and updated knowledge of all Amazon’s procedures and systems
- Provide assistance to CSAs on product and assist CSAs with customer complaints, wherever necessary
- Brief the teams daily on changes and issues that affect customers or the team and ensure that staff has access to this information
- Encourage and implement best practice across the team People
- Managing Team Performance
- Effective monitoring of CSA and providing instant feedback on productivity issues wherever required
- Active Listening
- Assertive communication
- Client Management
- Domain expertise
- Microsoft Office
- Problem Solving
- SLA Management
- Team Management
- Time Management
How To Apply for Hexaware Recruitment :
Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.
For Customer Service International Non Voice Versant Team Member-BPS: Click here
For Executive - GL Controllership: Click here
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