Capco Freshers Hiring Functional Support Analyst | Chennai & Bengaluru
Capco entry level and freshers hiring Functional Support Analyst . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.
Capco Freshers Hiring Details:
Job Position: Functional Support Analyst
Experience: Freshers Entry Level
Qualification: BE/BTech/BSc
Location: Chennai & Bengaluru
Salary: Best in Industry
Job Overview :
A Support Analyst provides technical assistance to users, troubleshooting hardware, software, and network issues while documenting solutions in an ITSM system. They are the primary point of contact for technical problems, ensuring system functionality and user satisfaction. Key responsibilities include diagnosing faults, configuring systems, and escalating complex issues.
Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.
Responsibilities:
Troubleshooting: Identifying, diagnosing, and resolving hardware/software issues via phone, email, or chat.
System Maintenance: Installing/configuring software, managing user accounts, and patching systems
Documentation: Logging service requests in ITSM tools (e.g., Jira, ServiceNow) and maintaining knowledge base articles.
User Support: Providing training, guidance, and updates to users regarding technical issues.
Escalation: Routing complex or unresolvable issues to Level 3 support or specialized teams.
Requirements:
- L1 Functional Support Analyst
- Strong understanding of banking processes (Retail / Corporate / Credit / Payments / Capital Markets).
- Provide L1 functional support for banking applications in a 24×7 environment.
- Monitor, log, categorize, and track incidents as per SLA.
- Perform initial troubleshooting and root cause analysis.
- Analyze logs, transaction data, system behavior, and user inputs.
- Provide detailed RCA reports for recurring or critical issues.
- Work closely with business users and technical teams to resolve issues.
- Escalate unresolved issues to L2/L3 with detailed investigation notes.
- Maintain proper documentation and contribute to knowledge base updates.
- Experience with ticketing tools (ServiceNow, JIRA, Remedy).
- Good understanding of ITIL processes.
- Excellent communication and stakeholder management skills.
- Ability to work in rotational shifts, including night shifts.
- Strong analytical and problem-solving skills.
- Ability to work under pressure in a production support environment.
How To Apply for Capco Freshers Hiring?
Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.
To Apply: Click Here
Note: Apply the job before link Expires
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