HCL Recruitment Drive 2025 | Freshers | Service Desk Analyst | Apply Now!
HCL Technologies Freshers Recruitment 2025 in PAN India For Service Desk - Analyst Position. BE, BTech Graduates of 2024 Batch are eligible to apply for this job. More details regarding HCL Technologies Freshers Job Openings 2025 is given below.
HCL Recruitment Details:
Job Category: IT | Software
Job Position: Service Desk Analyst
Job Location: Lucknow, Madurai, Nagpur & Vijayawada
Experience: Freshers
Qualification: B.E/B.Tech/BCA/B.Sc/B.Voc/B.Com/BBA/BA
Job Description: Graduate Engineer Trainee (AWS)
- Provide hardware / software / network problem diagnosis / resolution via telephone for customer s end users.
- Resolve or Route incidents and requests to appropriate teams
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Administer and provide User Access and Exit controls.
- Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.
- Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
- Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems.
- Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments.
- Willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
- Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus)
- Willing to work in different shifts and national holidays as required by Operations.
Skills Required:
- Basic knowledge in IT
- Basic knowledge in Windows Operating systems,Clients: Windows8, Windows7, Windows 10, Servers: Windows 2008, Windows 2003, Windows 2000, Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance
- Basic Knowledge of Lync and OCS
- Basic Knowledge in MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet browsers (e.g. Explorer, Chrome, Firefox), Anti-virus and firewall software, PC Hardware knowledge, Desktop,Laptop, Peripheral devices (printers, scanners), Mobile devices and OS (iOS/Android/Windows)
- B.E/B.Tech (CSE/IT/ECE/EEE/EIE/Other Branches)/BCA/B.Sc/B.Voc/B.Com/BBA/BA
How To Apply For HCL Recruitment:
Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.
To Apply For Service Desk Analyst : Click Here
To Apply Graduate Trainee : Click Here
Subscribe Here (Check Your Email To Activate Confirmation Link
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