HCLTech Off Campus Drive 2026 – Service Desk Analyst
HCLTech is hiring for the Service Desk Analyst. Candidates with Any Degree qualifications are eligible to apply. The job location will be Lucknow / Nagpur / Madurai. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below.
HCL Recruitment Details:
Job Category: IT | Software
Job Position: Service Desk Analyst
Job Location: Lucknow, Nagpur, Madurai, Vijayawada
Experience: Freshers
Qualification: Graduate Degree
Roles and Responsibilities
- To maintain high login Efficiency (Availability) for customers
- To resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases
- To update worklogs and follow shift for escalation process and process compliance.
Technical and Professional Expertise
- Good Communication skills
- Experience in Troubleshooting, VPN, Citrix, VDI related issues
Required Skills:
- Basic knowledge in IT
- Basic knowledge in Windows Operating systems,Clients: Windows8, Windows7, Windows 10, Servers: Windows 2008, Windows 2003, Windows 2000, Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance
- Basic Knowledge of Lync and OCS
- Basic Knowledge in MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet browsers (e.g. Explorer, Chrome, Firefox), Anti-virus and firewall software, PC Hardware knowledge, Desktop,Laptop, Peripheral devices (printers, scanners), Mobile devices and OS (iOS/Android/Windows)
How To Apply For HCL Recruitment:
Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.
To Apply : Click Here
Official Notification : Click Here
Note: Apply the job before link Expires
Dear job seekers, we wish you all the best for your HCL Recruitment. For more latest freshers jobs in India, you can bookmark (Ctrl+D) our website NEW JOBS UPDATES and keep visiting regularly
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