HCLTech Service Desk Hiring Started For 2021-2026 Graduates Apply Now

HCLTech is hiring for the Service Desk roles. Candidates with Any Degree qualifications are eligible to apply. The job location will be Lucknow / Nagpur / Madurai. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below.

HCL Recruitment Details:

Job Category: IT | Software

Job Position: Service Desk Analyst

Job Location: Lucknow, Nagpur, Madurai, Vijayawada

Experience: 6 months–4 years

Qualification: Graduate Degree

Job Description :

L1 Support Engineer responsible for handling escalated technical issues from L1, ensuring timely resolution, maintaining quality standards, and delivering excellent customer experience in an international voice support environment.

Developers, sometimes referred to as computer programmers or software developers, are in charge of creating, coding, setting up, and maintaining software systems. A crucial component of the IT team, developers may be needed to create completely new resources or alter already-existing applications.

Roles and Responsibilities

Handle escalated calls from L1 team efficiently
Resolve tickets within agreed SLA for volume and time
Ensure compliance with quality standards (voice, accent, tech monitoring), regulatory requirements, and company policies
Deliver positive customer experience and maintain CSAT through defined resolution rate, minimal AHT, and reduced reopen cases
Update worklogs and follow escalation processes
Manage queues effectively and work toward case closure

Technical and Professional Expertise

Good Communication skills
Experience in Troubleshooting, VPN, Citrix, VDI related issues

Required Skills:

Excellent communication skills with International Voice Support experience
Strong troubleshooting skills for:
Mobility-related applications
Desktop/general system issues
Outlook, VPN, Citrix, VDI
In-depth knowledge of MS Office/O365

How To Apply For HCL Recruitment:

All interested and Eligible candidates can apply this drive by the following link.

Application Link: Click Here

Note: Apply the job before link Expires

Subscribe Here (Check Your Email To Activate Confirmation Link)

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