Accenture Hiring Freshers | Service Desk Associate | Any Graduate | Bangalore
Accenture Service Desk Associate Hiring For Freshers. This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.
Accenture Off Campus Drive Details:
Job Role : Service Desk Associate
Job No: 14066812
Educational Qualification : 15 years full time education
Experience : 0 to 2 Year(Freshers also apply)
Salary : Rs.3.5LPA-12 LPA
Job Location : Bangalore
Job Summary:
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.
Roles & Responsibilities:
- Provide Level 1 (L1) Technical Support through the IT Service Desk.
- Assist users in troubleshooting and resolving technical issues efficiently and effectively.
- Log and document client interactions, issues, and resolutions in the ITSM tool.
- Collaborate with team members to improve service delivery and enhance overall client experience.
Professional & Technical Skills:
- Proficiency in Service Desk Management. Solid understanding of incident management processes.
- Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.
- Hands-on knowledge of Microsoft 365 (O365), MS Office Suite,
- Active Directory, and general hardware/software troubleshooting. Understanding of Service Level Agreements (SLAs) and ticket lifecycle.
- Experience supporting remote users and using remote troubleshooting tools.
- Excellent verbal communication skills with a neutral accent.
- Strong written communication skills, including proper E-Mail etiquette.
- Effective problem-solving and analytical skills.
- Strong customer service orientation.
- Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.
- Support Type & Working Hours: Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.
- Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.
- Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.
- Work Schedule: Five-day work week, with weekly offs determined by the shift roster.
Additional Information:
- The candidate should have minimum 0-2 years of experience in Backup and Recovery Systems.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
How to apply for Accenture Recruitment Program?
Interested students can apply using the application link mentioned below.
Application Link: Click Here
Note:– Only shortlisted candidates will receive the call letter for further rounds
To Apply Application Tech Support Practitioner: Click Here
Subscribe Here (Check Your Email To Activate Confirmation Link).
Dear job seekers, we wish you all the best for your Accenture Recruitment. For more latest freshers jobs in India, you can bookmark (Ctrl+D) our website NEW JOBS UPDATES and keep visiting regularly
