Tata Groups Hiring Now | Engineering Graduate |Chennai & Pune | Immediate Joiners
Tata Groups Redefines Connectivity with Innovation and Intelligence Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
About The Company
Tata Groups is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants. We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences.
Job Role : Multiple Roles
Job ID : 2801405418,3877860406,1977892923
Batch : 2024/2025/2026 Batch
Job Location : Chennai & Pune
Salary : Rs 4.5 LPA – Rs 12 LPA ( Depends on Interview )
Application Mode : Online
Jr Customer Service Executive - Program Management (Chennai)
- Operational role that works under direct supervision, responsible for day-to-day program management operations
- Maintain daily site activities and routines.
- Ensure SLA are achieved & work proactively to maintain the same.
- project management
- program management
- service delivery
- service assurance
- customer service
- The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
- Graduate with 0-4 years of experience
- Demonstration of problem-solving skills
- Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
- Maintain awareness of latest technologies in the domain
- Taking ownership of customer issues reported, solving their problems through by providing resolution.
- Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ensure SLA are achieved and work proactively to maintain the same.
- customer service
- technical support
- incident management
- escalation management
- troubleshooting
- issue resolution
- The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
- Maintaining, administering, upgrading, and troubleshooting network tools and equipment
- Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
- Ensure SLA are achieved & work proactively to maintain the same.
- Conduct vulnerability assessments for networks, Servers, applications, and operating systems
- Conduct network security audits and scanning on a predetermined basis.
- Compile and track vulnerabilities over time for metrics purposes.
- Timely upgradation of all the tools used and their related documents like SOP's etc.
- Demonstration of problem-solving skills
- Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
- Knowledge of network, operation systems
- sdwan
- versa
- viptela
- Fortinet
- network operations
- vulnerability assessment
- security audit
- auditing
- troubleshooting
- hardware installation
- installation
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