Tech Mahindra Hiring | Technical Support Associate (Service Desk) | Freshers & Experienced | Pune, MH
Tech Mahindra is actively hiring for the role of Technical Support Associate (Service Desk). This is a massive opportunity for Graduates, Diploma holders, and 12th Pass candidates (Freshers & Experienced) to join a leading IT services company in Pune. If you have excellent communication skills and knowledge of ITIL, Active Directory, and Networking, check the details below and apply immediately.
About Tech Mahindra :
Join us at Tech Mahindra, Ahmedabad. This is an opportunity to take on an exciting new career challenge. It’s a chance to hone your technical skills and advance your career. Don’t miss this opportunity to power your career. Share with your friends and family! If you want more details regarding the job, like salary, age, mode of application, selection, and job location, you can find them below. You can check the official website below if you still have any doubts.
Tech Mahindra Recruitment Details:
Job Roles : Technical Support Associate (Service Desk)
Qualification : Graduate / Diploma / 12th Pass
Job Location: Pune, MH
Job Description:
For the Tech Mahindra Off Campus Drive 2026, the team is looking for Technical Support Associates to serve as the First Point of Contact for users reporting technical issues. The role requires working in a 24*7 environment and handling interactions via Voice, Email, and Chat.
Candidates must have a good understanding of Infrastructure Monitoring, Windows OS (7, 8.1, 10), and ITIL concepts. You will be responsible for resolving P1/P2 issues, managing tickets in tools like ServiceNow/BMC Remedy, and documenting knowledge articles.
Roles and Responsibilities
As a Technical Support Associate at Tech Mahindra, your key responsibilities will include:
- Incident Management: Recording all interactions in the Ticketing System and resolving issues within support boundaries.
- Troubleshooting: Performing remote troubleshooting for Desktops, Laptops, iPhones, Network printers, etc.
- User Support: Acting as the first line of defense for end-users and ensuring issues are addressed as per SLA timelines.
- Technical Tasks: Managing Active Directory (AD), Proxy, DNS, Group Policy, and antivirus deployment.
- Communication: Handling Voice calls, Emails, and Chats professionally to support International Customers.
- Documentation: Documenting learnings and contributing to Knowledge Articles.
Skills and Eligibility Criteria
To be eligible for Tech Mahindra Off Campus Drive 2026, candidates must meet the following criteria:
- Educational Background: High school (12th), Diploma, or Graduate in any stream.
- Experience: Open to both Freshers and Experienced candidates.
Mandatory Technical Skills:
- OS Knowledge: Windows 7, 8.1, 10, and smartphone OS.
- Microsoft Tools: Office 365, Exchange Client configuration.
- Networking: LAN setup, basic routing/switching, and passive networking.
- ITSM Tools: Experience on HPSM, BMC Remedy, ServiceNow, or CA Service Desk.
Competencies:
- High level of Communication Skills (International Voice/Chat).
- Flexibility to work in a 24*7 environment is mandatory.
- Knowledge of ITIL processes and Incident Management.
How to Apply Tech Mahindra Recruitment?
All interested and Eligible candidates can apply this drive by the following link.
To Apply: Click Here
Note: Apply the job before link Expires
Official Notifications: Click Here
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