Wipro Recruitment Drive | Entry Level | Service Desk Analyst & Junior Engineer | Pune, Bangalore
Wipro scheduled to hire Service Desk Analyst & Junior Engineer for graduates at Bangalore and Pune locations. The detailed eligibility criteria and venue details are given below.
About The Company
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 220,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
Wipro Recruitment Drive 2025:
Job Role : Service Desk Analyst & Junior Engineer
Qualification : Graduate Degree
Experience : Entry Level (Freshers)
Salary : 2.5 LPA
Job Location : Bangalore, Pune
Last Date : ASAP
Service Desk Analyst
Job Description
Role Purpose
The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro Service Desk objectives
Do
Be responsible for primary user support and customer service
- Respond to queries from all calls, portal, emails, chats from the client
- Become familiar with each client and their respective applications/ processes
- Learn fundamental operations of commonly-used software, hardware and other equipment
- Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
- Identify and suggest improvements on processes, procedures etc
- Adherence to TAT, SLA as per SoW
- Minimal Escalation
- Customer Experience
- Attendance
- Documentation etc
All interested and eligible candidates can apply this drive by following link on or before
To Apply : Apply Now
Junior Engineer
- Work on different software's like CAD, CAE to develop appropriate models as per the project plan/ customer requirements
- Test the protype and designs produced on the softwares and check all the boundary conditions (impact analysis, stress analysis etc)
- Produce specifications and determine operational feasibility by integrating software components into a fully functional software system
- Create a prototype as per the engineering drawings & outline CAD model is prepared
- Perform failure effect mode analysis (FMEA) for any new requirements received from the client
- Provide optimized solutions to the client by running simulations in virtual environment
- Ensure software is updated with latest features to make it cost effective for the client
- Enhance applications/ solutions by identifying opportunities for improvement, making recommendations and designing and implementing systems
- Follow industry standard operating procedures for various processes and systems as per the client requirement while modeling a solution on the software
- Perform defect fixing raised by the client or software integration team while solving the tickets raised
- Develop software verification plans and quality assurance procedures for the customer
- Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency
- Deploy programs and evaluate user feedback for adequate resolution with customer satisfaction
- Comply with project plans and industry standards
- Ensure weekly, monthly status reports for the clients as per requirements
- Maintain documents and create a repository of all design changes, recommendations etc
- Maintain time-sheets for the clients
- Providing written knowledge transfer/ history of the project
- Design and develop solutions: Adherence to project plan/ schedule, 100% error free on boarding & implementation, throughput
- Quality & CSAT: On-Time Delivery, minimum corrections, first time right, no major defects post production, 100% compliance of bi-directional traceability matrix, completion of assigned certifications for skill upgradation
- MIS & Reporting: 100% on time MIS & report generation
All interested and eligible candidates can apply this drive by following link on or before
To Apply : Apply Now
Note: Apply the job before link Expires
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