Wipro Off Campus Drive | Hiring Freshers | Associate Analyst | Bangalore & Mumbai
Wipro Off Campus Hiring 2026 has announced openings for the Associate Analyst role at its Bengaluru, Hyderabad Mumbai, Chennai India location. Freshers with BE/BTech, BCA, or BSc degrees from the 2024, 2025, and 2026 batches are eligible to apply. Below, you can find detailed information about the eligibility criteria, required skills, job responsibilities, and the application process.
About The Company
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 220,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
Wipro Off Campus Drive 2026:
Job Role: Associate Analyst
Qualification: BE/BTech, BCA, or BSc
Experience: Entry Level (Freshers)
Salary: 3.5 LPA
Job Location: Mumbai, Pune, Bengaluru, Chennai & Hyderabad
Last Date: ASAP
Job Overview
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
- No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
- Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
All interested and eligible candidates can apply this drive by following link on or before
To Apply Mumbai: Apply Now
To Apply Pune: Apply Now
To Apply Bangalore: Apply Now
To Apply Chennai: Apply Now
To Apply Hyderabad: Apply Now
Note: Apply the job before link Expires
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