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PhonePe Recruitment 2024 | Training Specialist | UI Engineer | Freshers | Bangalore | Apply Now
PhonePe Recruitment has announced a job notification for the post of Training Specialist and UI Engineer at Bangalore. Interested and eligible candidates are encouraged to apply before the specified deadline. The detailed eligibility criteria, application process, and registration information are provided below.
About PhonePe:
PhonePe is India’s leading digital payments platform with over 400 million+ registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with.
PhonePe Recruitment Drive 2024:
Job Role: Training Specialist & UI Engineer
Qualification: Any Degree
Salary: up to ₹6.4 LPA*
Experience: Fresher/Experienced
Job Location: Bangalore
Last Date: ASAP
Job Objective:
- A Trainer maximizes contact center representatives’ effectiveness by ensuring representatives have a thorough knowledge of products, services, can effectively use closing skills, resolve problems and provide positive customer experience to existing and potential customer base.
Role Expectations:(KPIs/KRAs of the role)
- Be a subject matter expert and facilitates classroom training to train the employees on product & process, call handling skills, customer service, tools and procedures
- Finds new ways to be more effective in the delivery of the training to the agents. Learn new techniques to improve classroom facilitation skills
- Design and develop training content, organise knowledge base and publish process updates
- Build a structured approach to keep the training content like new hire training content, decision trees, knowledge base and curriculum updated
- Monitors the performance of trainees and agents on the floor, and identifies training gaps and conducts relevant training/coaching programs
- Coordinates efforts with various stakeholders to assist in the quality improvement process of the agents
- Collaborate with the stakeholders to identify opportunities to improve process, analyze existing workflows, identify bottlenecks, and suggest and implement enhancements to improve response quality and experience.
- Foster a culture of continuous improvement, encouraging innovation and creative problem-solving to enhance overall training effectiveness
Experience, Skills, Qualifications:
- Effective communication skills: Ability to help others understand the nuances of customer-facing communication across channels.
- Training Delivery and Methodologies that Facilitate Learning: Recognizes the impact of the physical training environment in facilitating learning. Integrates the adult learning theory with training content, planning, and session management. Conducts sessions in a well-organized manner to help participants stay focused on learning new content and skills. Strong group facilitation skills and planning that connects content and objectives to meaningful activities.
- Training Content Development: Designs well-organized training content with a clearly identified set of SMART and that fit the needs of learners with a broad range of knowledge and skills.
- Monitoring and Evaluating Training Effectiveness: Utilizes methods of assessing training effectiveness, including gauging learning transfer, learner interest, satisfaction, and needs. Uses behavioral objectives in measuring the extent of participants’ learning.
- Change Management: Recognizes the need for change and works to move people, processes, and systems in the new direction
- Stakeholder Management: Ability to effectively manage and govern internal and external stakeholders to accomplish a shared business vision/goal
- Team Player: Is an astute team player and can collaborate effectively to help build an atmosphere of partnership and accountability
Preferred Qualifications:
- Prior vendor management experience in governing partners to achieve organizational KPIs and Customer Experience
For Training Specialist: Click Here To Apply
For UI Engineer: Click Here To Apply
Subscribe Here (Check Your Email To Activate Confirmation Link).
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