Cognizant Off Campus Drive | Hiring Process Executives | Mumbai, Indore, & Hyderabad

Cognizant Off Campus Drive | Hiring Process Executives | Mumbai, Indore, & Hyderabad

Cognizant mass hiring for Process Executive roles freshers from 2024-2026 batch apply .This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.

About Cognizant:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. 

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Cognizant Off Campus Drive details:

Job Role: Process Executives

Qualification: BE/BTech/BSc/BCom/BCA

Batch: 2024, 2025, 2026

Experience: 0 - 2 Year (Freshers also apply)

Job Locations: Mumbai, Indore, & Hyderabad

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PE-Performing Servicing

Job ID: 00070145721  Location: Mumbai, India
Job Summary
    Data We are seeking a Process Executive for our B&L team with 0 to 2 years of experience. The ideal candidate will have mandatory technical skills in MS Excel and preferably domain experience in Cash Operations in Mortgage. This is a work from office position with night shifts and no travel requirements.
Responsibilities:

  • Operations in Mortgage. This is a work from office position with night shifts and no travel requirements.
  • Process Executive is expected to meet or exceed the set agreed target both during the training period and in the period following training.
  • Nice to have experience in Investor accounting customer service Default Servicing within the mortgage domain
  • The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.
  • Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self improvement and process development.
  • Graduate in any discipline

Skills:
  • Typing speed of 20 30 words per min with 98 percent accuracy.
  • Good analytical skills research knowledge and decision making.
  • Knowledge of MS office Excel
  • Good written and spoken communication skills.
  • Ability to work in shifts or Night Shift
  • Basic knowledge of Mortgage industry.
  • Willing to work 6 days a week.
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PE-Customer Service PR

Job ID: 00070101466    Location: Indore, India
Job Summary
    This hybrid role in a global enterprise focuses on delivering consistent and empathetic customer service for store related operations with clear emphasis on high quality interaction. The professional will handle customer queries support store staff document resolutions and coordinate with internal teams to improve service outcomes while working standard day shifts in a structured environment.
Responsibilities
  • Handle incoming customer queries through approved channels and provide clear accurate and courteous responses that align with company service standards and policies.
  • Resolve basic to moderately complex issues related to store transactions orders and service requests by following documented procedures and escalation paths.
  • Document every customer interaction in the designated tools with accurate details to support traceability reporting and continuous improvement of service quality.
  • Collaborate with cross functional teams such as store operations support and back office functions to ensure timely resolution of customer concerns.
  • Assist store personnel by clarifying process steps system usage and policy interpretation to help them deliver a consistent and smooth in store experience.
  • Monitor open service requests and follow up proactively with stakeholders to ensure that commitments made to customers are fulfilled within agreed timelines.
  • Identify recurring issues patterns or pain points in customer contacts and share insights with supervisors to drive enhancements in processes and tools.
  • Adhere strictly to data privacy security and compliance guidelines while handling customer information in all systems and communication channels.
  • Maintain high standards of written and spoken English to ensure customers and store staff receive clear concise and professional communication at all times.
  • Support the adoption of new tools systems and updates by learning features quickly and applying them in day to day customer service activities.
  • Participate in team meetings feedback sessions and knowledge sharing activities to stay aligned with changing policies campaigns and store operations requirements.
  • Track individual performance metrics such as response time quality scores and customer satisfaction and use feedback to improve service effectiveness.
  • Adapt to a hybrid work environment by managing time self discipline and communication practices to maintain consistent service quality from both office and home settings.
Qualifications
  • Demonstrate basic to intermediate experience in customer service environments such as contact centers retail support or helpdesk roles with focus on customer satisfaction.
  • Show familiarity with store operations concepts including billing returns inventory queries and point of sale support even if gained through internships or academic projects.
  • Exhibit strong communication skills in English for read write and speak capabilities enabling effective interaction with customers and internal partners.
  • Display comfort with using computer based tools ticketing systems and collaboration platforms to log cases track progress and coordinate with colleagues.
  • Apply problem solving and critical thinking skills to understand customer issues identify root causes and choose the most appropriate resolution path.
  • Illustrate ability to work structured day shifts in a hybrid model while meeting schedule adherence productivity and quality expectations.
  • Highlight any exposure to retail industry environments or store support activities which can help understand customer journeys and operational constraints.
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PE-CX-Multi Channel Helpdesk

Job ID: 00069558031    Location: Hyderabad, India
Job Summary
    This role supports a multi channel helpdesk focused on customer experience by managing data in MS Excel coordinating search campaign and email marketing requests and resolving queries from internal stakeholders. The position is office based with rotational shifts and suits early career talent eager to build strong analytical and communication skills.
Responsibilities
  • Handle daily multi channel helpdesk tickets by logging tracking and updating requests to ensure timely closure and consistent customer experience
  • Respond to internal stakeholder queries through phone chat and email in a clear and courteous manner to maintain high satisfaction levels
  • Use MS Excel to capture organize and validate operational data so that reports and dashboards remain accurate and up to date
  • Prepare recurring Excel based reports on ticket trends service metrics and volume patterns to help teams understand performance
  • Analyze ticket data in Excel to identify recurring issues and improvement opportunities that support better process efficiency
  • Collaborate with search and email marketing teams by documenting campaign requirements and translating them into structured request forms
  • Coordinate basic updates for search campaigns and email sends by following documented procedures and escalating non standard requests to specialists
  • Verify execution status of search and email activities by cross checking logs and confirmations so stakeholders receive timely progress updates
  • Participate in knowledge base maintenance by documenting solutions frequently asked questions and standard operating steps for helpdesk processes
  • Follow defined quality guidelines information security practices and company policies while handling customer and campaign related data
  • Adapt to rotational shifts by planning workload handovers clearly so service continuity and response times remain consistent across all hours
  • Support continuous improvement efforts by sharing insights from daily operations and suggesting practical enhancements to workflows tools or templates
  • Engage with peers and supervisors in regular review meetings to discuss performance tickets at risk and actions that align with company goals and customer needs
Qualification:
  • Meet basic educational requirements in any discipline with strong interest in operations customer support or digital marketing services
  • Demonstrate hands on proficiency in MS Excel including data entry sorting filtering basic formulas and creation of structured templates for reporting
  • Apply attention to detail when working with large data sets or campaign parameters so errors are minimized and outputs remain reliable
  • Communicate clearly in spoken and written form with the ability to explain issues summarize requests and document steps in simple language
  • Show willingness to learn fundamentals of search campaign management and email marketing concepts to better support specialized teams
  • Exhibit comfort working in office based rotational shifts with the flexibility to manage changing priorities and time sensitive requests
  • Display problem solving mindset by breaking down issues identifying root causes and knowing when to escalate to senior colleagues for resolution
How to Apply Cognizant Off Campus Drive?

All interested and eligible candidates can apply for the drive online by the following link as soon as possible.

To Apply PE-Mumbai: Apply Now

To Apply PE-Indore: Apply Now

To Apply PE-Hyderabad: Apply Now

Note: Apply the job before link Expires

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