Cognizant Off Campus Drive | Hiring Process Executives | Indore, Kochi, Chennai & Hyderabad, India

Cognizant Off Campus Drive | Hiring Process Executives | Indore, Kochi, Chennai & Hyderabad, India

Cognizant mass hiring for Process Executive roles freshers from 2024-2026 batch apply .This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.

About Cognizant:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. 

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Cognizant Off Campus Drive details:

Job Role: Process Executives

Qualification: BE/BTech/BSc/BCom/BCA

Batch: 2024, 2025, 2026

Experience: 0 - 2 Year (Freshers also apply)

Job Locations: Indore, Kochi, Chennai & Hyderabad, India

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PE-Policy Servicing

Job ID: 00069512321    Location: Chennai, India

Job Summary

    Work as a policy servicing professional in a global environment handling end to end policy maintenance activities for property and casualty insurance clients. Use effective English communication and MS Office skills to process customer requests accurately maintain data quality and support night shift operations from office without travel while ensuring timely and compliant service delivery.

Responsibilities

  • Handle policy servicing requests for property and casualty insurance customers by reviewing instructions and updating records in core systems with high attention to detail and accuracy.
  • Process endorsements renewals cancellations and other policy changes by following documented procedures and service level timelines to maintain reliable customer coverage information.
  • Capture interpret and clarify customer or internal stakeholder requests received through tickets emails or workflow tools using clear and professional English communication.
  • Update and maintain policy data in spreadsheets and internal tools using MS Office applications to ensure information is accurate organized and easily retrievable for audits and reporting.
  • Prepare policy related documents summaries and status trackers in MS Word and MS Excel that clearly outline actions taken pending items and key observations for team review.
  • Conduct basic validations and reasonableness checks on premiums limits dates and customer information to minimize processing errors and rework while supporting overall quality goals.
  • Coordinate with internal operations quality and support teams during night shift hours to resolve discrepancies and ensure smooth handover of work items across time zones.
  • Document each transaction with clear notes and standardized remarks so future reviewers can quickly understand the context decisions taken and next steps in the policy lifecycle.
  • Follow compliance guidelines privacy norms and internal controls specific to policy servicing to support regulatory adherence and protect customer information at all times.
  • Contribute to continuous improvement by identifying recurring issues or data gaps and suggesting updates in checklists templates or procedures that make daily work more efficient.
  • Adapt to changing volumes and priorities during night shifts by organizing personal work queue in line with service levels and escalating blockers to supervisors when required.
  • Support reporting activities by preparing basic volume quality and turnaround time summaries using MS Excel so that management obtains timely insights into operations performance.
  • Engage in knowledge sharing activities such as participating in huddles refresher sessions and cross training so that team capability grows steadily over time.
  • Assist in providing a smooth customer experience by ensuring that every policy servicing action is accurate timely and aligned to the broader purpose of delivering reliable insurance protection.

Qualifications

  • Possess working proficiency in spoken and written English enabling clear interpretation of instructions and preparation of simple yet precise documentation for policy servicing activities.
  • Demonstrate practical experience with MS Office including creating structured spreadsheets professional documents and basic presentations that support daily operations and reporting needs.
  • Exhibit strong attention to detail and numeric comfort which aids in checking policy data validating figures and reducing the risk of manual processing errors in insurance records.
  • Bring a foundational understanding or internship exposure to property and casualty insurance concepts such as policy terms endorsements and claims which is considered an advantage.
  • Display the ability to work effectively in a night shift office environment by maintaining focus managing energy and adhering to safety and attendance expectations.
  • Show readiness to quickly learn new tools systems and procedures related to policy servicing so that ramp up time is minimized and contribution to team outcomes is accelerated.
  • Cultivate a customer centric mindset that values accuracy transparency and reliability in every transaction thereby supporting the company mission to provide dependable protection to society.

Certifications Required

  • Any foundational certification in MS Office or business computing such as MOS is preferred.

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PE-Customer Service PR

Job ID: 00069299703  Location: Indore, India
Job Summary
    This hybrid role in a global organization focuses on delivering high quality customer service through multiple channels while working in rotational shifts. The professional will handle inquiries resolve issues efficiently and document interactions accurately contributing to a seamless store and digital experience in support of the company mission to enable trusted and inclusive customer journeys.
Responsibilities:

  • Handle customer inquiries across phone email and chat channels with clear courteous and timely responses to maintain a consistently positive experience for every interaction
  • Resolve customer issues by applying defined procedures and analytical thinking to achieve first contact resolution wherever possible and reduce repeat contacts
  • Document each customer interaction in the service management system with accurate details about issues actions and outcomes to support traceability and continuous improvement
  • Escalate complex or sensitive cases to the appropriate support teams using established workflows to ensure that customers receive specialized assistance without unnecessary delay
  • Cooperate with store and operations teams by sharing customer feedback and recurring issues to help refine processes promotions and in store experiences
  • Coordinate with logistics and order management teams to provide customers with accurate updates on order status delivery timelines returns and refunds
  • Adhere to rotational shift schedules including weekends and holidays as required to ensure consistent support coverage for global customers in different time zones
  • Follow all customer service policies security standards and compliance requirements to protect customer information and uphold organizational trust
  • Use available knowledge bases scripts and frequently asked question resources to deliver consistent responses while suggesting updates when content gaps are identified
  • Participate in regular coaching sessions and performance reviews to improve service quality communication skills and quality monitoring scores
  • Contribute to team goals by meeting or exceeding targets related to response time resolution rate customer satisfaction and contact quality metrics
  • Support hybrid work expectations by maintaining productivity responsiveness and collaboration while alternating between remote and office based work environments
  • Identify opportunities for process simplification within customer service workflows and share practical suggestions that enhance efficiency and reduce customer effort

Qualifications
  • Meet minimum education requirements such as a diploma or degree in any discipline with strong emphasis on communication and customer interaction exposure
  • Demonstrate foundational experience or internships in customer service environments involving direct interaction with customers through phone or digital channels
  • Exhibit the ability to handle high volume inquiries with resilience patience and emotional control especially during peak seasons and promotional periods
  • Show proficiency in English reading writing and speaking with clear articulation grammar accuracy and active listening skills tailored to diverse customer profiles
  • Apply basic knowledge of store operations such as billing inventory queries and in store pickup scenarios to guide customers through end to end shopping journeys
  • Use office productivity tools and customer service platforms including ticketing systems and customer relationship systems to manage tasks efficiently
  • Adapt quickly to new tools processes product updates and campaigns while maintaining consistency in service standards and compliance practices
  •  deadlines efficiently.
Certifications Required
  • Certified Customer Service Professional or equivalent entry level customer support certification
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PE-Claims HC

Job ID: 00069370185    Location: Kochi, India
Job Summary
    This hybrid role is for a claims processing professional in health care with focus on HIPAA compliance and claims adjudication for provider and payer clients in a night shift schedule. The role involves accurate review of health care claims application of benefit rules and timely resolution of discrepancies to support high quality member and provider experiences.
Responsibilities
  • Review health care claims with close attention to detail to ensure accurate capture of member demographics benefit data and provider information while working in a hybrid night shift model
  • Apply claims adjudication rules to determine eligibility coverage limits and cost sharing so that claims outcomes align with payer policies and contractual agreements
  • Validate claims data for completeness and consistency and raise issues promptly so that incorrect information does not lead to payment errors or delays
  • Interpret benefit plans and provider contracts to calculate member and payer financial responsibility and document outcomes clearly in the system of record
  • Check claims against policy exclusions benefit maximums and coordination of benefits rules to minimize overpayments underpayments and rework
  • Use HIPAA compliant workflows when accessing and updating member and provider information so that privacy and security requirements are consistently met
  • Research claim discrepancies by referencing benefit documents historical claims and standard operating procedures to identify root causes and propose accurate resolutions
  • Collaborate with internal operations quality and configuration teams through virtual channels to clarify benefits rules and ensure consistent adjudication outcomes across cases
  • Respond to queries from provider and payer stakeholders by providing clear claim status updates and explanations that support trust and reduce repeat contacts
  • Track individual claim queues and turnaround time targets during night shift schedules to support timely completion of work and achievement of service level commitments
  • Document all claim decisions with clear rationales to enable audit readiness improve transparency and support training for future team members
  • Identify recurring claim patterns such as coding mismatches or configuration gaps and escalate them for systematic fixes that enhance first pass resolution and reduce waste
  • Contribute to continuous improvement activities by sharing observations from daily claim reviews that help refine processes tools and reference materials for the wider team
Qualifications
  • Demonstrate working knowledge of HIPAA guidelines and privacy expectations in handling protected health information within claims processing environments
  • Show foundational experience or training in claims adjudication workflows including eligibility checks benefit application and financial calculation steps
  • Exhibit familiarity with payer operations including benefit structures claim payment life cycle and expectations for accuracy and turnaround time in health care settings
  • Show understanding of provider perspectives including billing practices reimbursement expectations and common sources of claim inquiries or disputes
  • Apply basic data entry and validation skills with strong emphasis on numeric accuracy and consistency when working with claim amounts and codes
  • Use clear written and verbal communication skills to explain claim outcomes to internal stakeholders in concise and nontechnical language
  • Display adaptability to hybrid work arrangements and night shift schedules while maintaining productivity and quality in a structured operations environment
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PE-Performing Servicing

Job ID: 00068975231    Location: Hyderabad, India
Job Summary
    Data We are seeking a Process Executive for our B&L team with 0 to 2 years of experience. The ideal candidate will have mandatory technical skills in MS Excel and preferably domain experience in investor accounting Mortgage. This is a work from office position with night shifts and no travel requirements.
Responsibilities
  • Data We are seeking a Process Executive for our B&L team with 0 to 2 years of experience. The ideal candidate will have mandatory technical skills in MS Excel and preferably domain experience in Investor Accounting Mortgage. This is a work from office position with night shifts and no travel requirements.
  • Process Executive is expected to meet or exceed the set agreed target both during the training period and in the period following training.
  • Nice to have experience in Investor accounting customer service Default Servicing within the mortgage domain
  • The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.
  • Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self improvement and process development.
Qualification:
  • Graduate in any discipline
  • 0-1 year of Experience in BPO Transaction Data Processing background.
  • Typing speed of 20 30 words per min with 98 percent accuracy.
  • Good analytical skills research knowledge and decision making.
  • Knowledge of MS office Excel
  • Good written and spoken communication skills.
  • Ability to work in shifts or Night Shift
  • Basic knowledge of Mortgage industry.
  • Willing to work 6 days a week.
Certifications Required
  • Any basic certification in MS Excel or data analysis such as an industry recognized spreadsheet skills credential is preferred.
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How to Apply Cognizant Off Campus Drive?

All interested and eligible candidates can apply for the drive online by the following link as soon as possible.

To Apply PE-Chennai: Apply Now

To Apply PE-Indore: Apply Now

To Apply PE-Kochi: Apply Now

To Apply PE-Hyderabad: Apply Now

Note: Apply the job before link Expires

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