Practo Careers 2024 | Operations Associate, Customer Support Executive & Hospital Business Partner | Freshers |Apply Now
Practo Recruitment for Operations Associate, Customer Support Executive and Hospital Business Partner. Candidates with the qualification of Bachelors of Technology or Master of Technology are eligible to apply. Interested and eligible candidates can attend the interview. The detailed eligibility and selection process are explained below.
About Practo:
As India’s leading integrated healthcare company, Practo has been on a mission to make quality healthcare accessible and affordable to all by connecting the entire healthcare ecosystem including patients, doctors, clinics, hospitals, pharmacies, and diagnostics in a seamless and cohesive manner.
Practo Careers Details:
Job Role: Operations Associate/Customer Support Executive/Hospital Business Partner.
Education: Any Degree
Experience: Freshers/Experience
Career Level: 0 to 2 Years
Job Location: Mumbai/Bangalore/Chennai
Job Type: Full Time
Job Description:
Roles and Responsibilities For Operations Associate:
- Payment collection on Practo POS machine.
- Patient Billing & invoice generation
- Issue receipts/Invoice for received payments.
- Keep an accurate record of patient appointments & Procedures
- Day-end Consultation & Transaction Reconciliation (Revenue Recognition)
- Calls patients in case of Cancelled appointments/ Reschedule/No Shows
Required Skills:
- Experience as Billing Specialist
- Adherence to laws and best practices in regards to dealing with customers and data
- Comfortable dealing with numbers and the processing of financial information
- Good knowledge of MS Office particularly Excel & G Sheet.
- Proficiency in English & preferred local language
- High degree of attention to detail and trustworthiness.
Responsibilities For Hospital Business Partner:
- Counselling patients about the services they may need through structured discussions
- Provide awareness and clarity of the services offered by the company to the patients
- Create or increase interest in our service offerings
- Understanding the patient problems and help them throughout the journey
- Be the single point of contact for all patient needs
- Co-ordinate with the partner on billings
- New patients follow up & maintain and follow up daily patients (new and old)
- Liasing with partner hospitals to provide clarity to the patients
- Going above and beyond to ensure patient gets the best care
For Customer Support Executive:
- We are seeking a Feedback Collection Specialist to assist in gathering valuable feedback from our existing customers. The ideal candidate should possess excellent communication skills, attention to detail, and the ability to interpret data effectively.
Responsibilities:
- Engage with Customers: Proactively reach out to customers through outbound phone calls, to solicit feedback on their experiences.
- Listen Attentively: Actively listen to customers' concerns, suggestions, and feedback to understand their needs and expectations.
- Document Feedback: Accurately record and document feedback received from customers, ensuring that all relevant information is captured for analysis.
- Address Immediate Issues: Handle customer inquiries, complaints, or issues promptly and effectively, demonstrating empathy for resolving the issue.
- Maintain Feedback Systems: Ensure that feedback collection systems and processes are up-to-date, efficient, and aligned with company goals and standards.
Qualifications:
- Strong Communication Skills: Excellent verbal and written communication skills with the ability to articulate ideas clearly and concisely.
- Empathy: A genuine desire to help customers and the ability to empathize with their concerns.
- Attention to Detail: High level of attention to detail in documenting feedback accurately and thoroughly.
- Time Management: Ability to manage time effectively and prioritize tasks to meet deadlines in a fast-paced environment.
- Customer-Focused: A customer-centric mind-set with a commitment to delivering exceptional service and experiences.
How to Apply for Practo Careers 2024?
Interested and eligible candidates can attend this job fair can apply by following link.
Note: Apply the job before link Expires
For Operations Associate: Click Here To Apply
For Hospital Business Partner: Click Here To Apply
For Customer Support Executive: Click Here To Apply
Subscribe Here (Check Your Email To Activate Confirmation Link).
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