Cyient Recruitment 2025 | Executive Tech Support | Immediate Joiners | Hyderabad
Cyient Freshers Recruitment in Hyderabad, Warangal and Vizag For Executive Tech Support Position. Engineering Diploma, BE, BTech, BSc, MSc Graduates 2020 to 2025 are eligible to apply for this job. More details regarding Cyient Hyderabad, Warangal and Vizag Job Openings is given below.
Cyient Recruitment Details:
Job Position: Executive Tech Support
Job Location: Hyderabad
Job ID: JR-060876
Experience: Freshers & Experienced
Qualification: Any Engineering Diploma, BE, BTech, BSc, MSc
Job Description:
As a customer service consultant, you utilise your knowledge of the client’s processes and systems to support the activation of customer services and efficiently remediate issues and problems that may arise during the order lifecycle to minimise impact to customers.
Job Responsibilities:
- Apply knowledge of the client’s processes and systems to independently manage a customers order throughout its life cycle, whilst keeping the customer informed of progress through call & message channels.
- Coordinate with supply chain department to initiate dispatch of devices in a timely manner and ensure activation of these devices prior to delivery at the customers premises.
- Demonstrate strong verbal communication skills when contacting customers about expected delivery times, changes to delivery schedules and following up on device returns.
- Ability to flex across multiple areas of the order management process in response to changes in demand and manage multiple queues concurrently to ensure orders are processed in a timely manner.
- Managing incoming requests from other departments through call and email channels, being able to respond effectively with clear and concise communication.
- Able to support our onshore staff to manage overflow calls from our customers during peak times and weekends.
- Utilise documented processes and work instructions to efficiently navigate across multiple Telstra systems whilst processing orders, identifying, and communicating opportunities to enhance processes and procedures where applicable.
- Successfully complete of all mandatory learning and training to maintain and apply the necessary skills and knowledge required to provide current information and accurate advice to customers in line with legal & regulatory requirements
- Comply with HSE policies and standards to role model safe and responsible behaviours, minimise risks and demonstrate a commitment to your own safety and the safety of others
Skills Required:
- Strong written and verbal communication skills
- Ability to work autonomously – Highly self-disciplined
- Some level of previous call centre or customer management experience is highly desirable
- Effective and efficient use of all relevant systems to access information and provide relevant solution for the customer
- Excellent time management skills with ability to meet respective performance measures
- Tech savvy and ability to navigate through multiple systems and applications
- Troubleshooting skills in managing and resolving customer issues and queries succinctly
- Have the ability to multitask while on the phone with customers
- Note capturing and typing skills
Documents to be produced for joining:
- Educational copies (from SSC to Highest Degree).
- Individual memos or Consolidated marks memo.
- Provisional certificate.
- Aadhaar Card.
- PAN Card.
How To Apply:
Qualified competitors apply this drive in online through the link below ASAP. Shortlisted Candidates will get the venue details and selection procedure through email.
To Apply Executive Tech Support : Click Here
Subscribe Here (Check Your Email To Activate Confirmation Link)
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