HGS Recruitment Drive | Process Consultant & Trainee | Bangalore Telangana | Any Graduates | Apply Now
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimizing the customer experience lifecycle. We are committed to our mission to innovate, optimize, and grow our client’s business with the perfect balance of technology and people.
HGS India Off Campus Drive Details:
Job Profile: Process Consultant & Trainee
Qualification : Any Degree
Work Location: Bangalore, Telangana
Salary: Best In Industry
Job Code: HGS/717, 725
Trainee Process Consultant
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
Job Description :
- Fluent in Both Verbal and Written Communication
- Flexible to work in Rotation Night shifts (Shifts are only during evening to support US business)
- Should poses basic technical knowledge on ISP functioning
- Handling calls and working on tickets as per the process guidelines
- Acquiring knowledge & skills of related areas of the process
- Understanding Quality & Auditing parameters
- Assumes responsibility for work activities and coordinating efforts
- Adhere to attendance and punctuality norms
- Meeting assigned productivity goals
- Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct
Process Consultant
Requirement:
- Qualification: Graduate
- Minimum 2 years of international customer service experience supporting chat channels.
- Excellent communication skills.
- Should be ok with night shift, Sat & Sunday weekly off
- Typing speed of at least 50 WPM with 90% accuracy
- Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
- Multitasking: Ability to Toggle Between Screens/Tools
- 5 days working and 2 days off.
- Salary: Up to 5 LPA
- Work Location: DLF Cybercity, Gachibowli, Hyderabad
- 2-way cab facility will be provided.
Roles & Responsibilities:
- Deliver world-class customer service while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc.)
- Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the customer.
- Enhance our customers’ experience by identifying opportunities to offer products based on cardmembers’ needs.
- Meet and exceed quality goals, compliance regulations, and productivity targets.
- Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
- Document necessary information, such as payment details, customers changes of details, changes of address, and travel notifications.
How to apply for HGS Recruitment Drive 2025?
All interested and eligible candidates can apply for this this online by the following link as soon as
Trainee Process Consultant : Click Here
Process Consultant : Click Here
Apply Before the link Expires for HGS Vacancy
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