Amdocs Recruitment Drive | Technical & Business Operations Agent & Software Engineering Specialist |Pune
Amdocs company is going to recruit candidates for Technical & Business Operations Agent & Software Engineering Specialist through off campus. The candidates who are completed in BE/B.Tech, ME/M.Tech, MCA, Any Degree Branches Eligible to apply. Here you can check Amdocs address, date of interview, eligibility details, interview syllabus, selection process, apply link, application procedure details are given below.
About The Company :
We help those who build the future to make it amazing. In an era where new technologies are born every minute, and the demand for meaningful digital experiences has never been so intense, we unlock our customers’ innovative potential, empowering them to transform their boldest ideas into reality, and make billions of people feel like VIPs.
Amdocs Off Campus Drive Details :
Job Role : Technical & Business Operations Agent & Software Engineering Specialist
Job Location : Pune
Salary : Rs 4.5 LPA
Application Mode : Online
Last Date To Apply : Not Mentioned
Technical & Business Operations Agent
In one sentence
Serve as first point of contact for incidents and service requests from end-users
- First point of contact for customers, addressing a wide variety of products and services.
- Handles all queries pertaining to porting phone numbers via email, phone, and the ticket system based on the defined process.
- Coordinate communication (calls, emails) for all critical issues.
- Dispatch cases to be handled by the appropriate function (based on understanding the product, service, and so on).
- Perform basic validation of the information, and if information is missing, follow up with the relevant function to completion.
- Validate the case severity and reassign if necessary (based on business criticality and impact).
- Ensure appropriate handover of all open tasks to a person working in the next shift.
- Strict conformation to unit- and contract-defined SLAs (time to respond, to resolve, acknowledgement, and so on).
- Prepare a summary or detailed report for dispute and escalation cases (summary report of the case, sequence of events, and so on).
All you need is...
- Candidates with Graduate Degree (preferably B. Com/ B.A) (No MBA (Masters) / No B. E, B. Tech) non-Engineers
- Excellent communication skills, both spoken and written with good comprehension of English language.
- Knowledge of computers – MS Office etc., should have good presentation skills
- Ability to work independently within clearly defined parameters and accordingly take decisions
- Ability to learn quickly and adapt to different situations with a sense of ownership & accountability
Why you will love this job:
- You will have a wide scope of activities
- You will have excellent products and solutions
- You will have scope for professional development
To Apply : Click Here
Software Engineering Specialist (Generative AI) (SAP BO)
- We are seeking a passionate Software Development Specialist who thrives on solving complex problems and driving innovation. This role is ideal for someone who wants to lead technical design, research emerging technologies, and build prototypes that shape the future of AI-driven applications. You will work in a collaborative environment, mentor team members, and deliver enterprise-grade solutions that scale.
- If you are excited about staying ahead of technology trends, learning proactively, and influencing technical direction, this is the challenge for you.
- Lead technical design and architecture for advanced Generative AI and cloud-native solutions.
- Research and prototype cutting-edge AI technologies, frameworks, and integration patterns.
- Build scalable backend services and AI-driven applications using modern best practices.
- Deploy solutions in enterprise production environments on cloud platforms (Azure, AWS, or GCP).
- Collaborate with cross-functional teams to deliver secure, high-performing, and maintainable systems.
- Mentor developers, share knowledge, and foster a culture of continuous learning.
- Stay on top of industry trends and proactively bring innovative ideas to the team.
- Provide production support and lead critical incident resolution when needed.
- Proven experience working in collaborative development teams delivering enterprise-grade solutions.
- Strong proficiency in backend development (Python or similar) and modern frameworks.
- Hands-on experience with Generative AI concepts (LLMs, RAG, embeddings) and AI-assisted development practices.
- Solid understanding of cloud-native architectures and deployments on at least one major cloud provider (Azure, AWS, or GCP).
- Experience with containerization and orchestration (Docker, Kubernetes) - building and deploying applications for K8s environments is essential.
- Ability to design secure, scalable, and performant systems.
- Strong problem-solving, adaptability, and communication skills.
- Experience in Agile or Scrum methodologies.
- Exposure to AI frameworks and tools such as LangChain, LangGraph, or similar.
- Familiarity with Retrieval-Augmented Generation (RAG), vectorization techniques, and Vector Databases.
- Understanding of AI/ML model lifecycle, including training, evaluation, fine-tuning, and deployment.
- Understanding of responsible AI principles and prompt engineering basics.
- The chance to serve as a specialist in software and technology.
- You will take an active role in technical mentoring within the team.
- We provide stellar benefits from health to dental to paid time off and parental leave!
Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.
