Amdocs Recruitment Drive 2025 | Technical & Business Operations Agent | Pune
Amdocs company is going to recruit candidates for graduates through off campus. The candidates who are completed in BE/B.Tech, ME/M.Tech, MCA, Any Degree Branches Eligible to apply. Here you can check Amdocs address, date of interview, eligibility details, interview syllabus, selection process, apply link, application procedure details are given below.
About The Company :
We help those who build the future to make it amazing. In an era where new technologies are born every minute, and the demand for meaningful digital experiences has never been so intense, we unlock our customers’ innovative potential, empowering them to transform their boldest ideas into reality, and make billions of people feel like VIPs.
Amdocs Off Campus Drive 2025 Details :
Job Role : Technical & Business Operations Agent (BPO) (1-4 yr)
Job ID : 205768, 205660
Job Location : Pune
Salary : Rs 4.5 LPA
Application Mode : Online
Last Date To Apply : Not Mentioned
Job Description
- Serve as first point of contact for incidents and service requests from end-users
- Handle inbound/outbound voice calls professionally and efficiently.
- Address customer queries, complaints, and requests with empathy and clarity.
- Maintain accurate records of customer interactions and transactions.
- Follow communication scripts and guidelines as provided.
- Escalate unresolved issues to the appropriate internal teams.
- Meet performance targets including call quality, resolution time, and customer satisfaction.
- Stay updated on product/service knowledge and process changes.
- Adhere to company policies, compliance standards, and data privacy norms.
- Minimum qualification: Graduate in any discipline.
- 1–3 years of experience in a voice process (BPO/KPO/Customer Service preferred).
- Excellent verbal communication skills in English (and regional languages if applicable).
- Strong listening skills and ability to handle pressure.
- Basic computer proficiency (CRM tools, MS Office).
- Willingness to work in rotational shifts and weekends if required.
- Shift Timings -5pm to 2am, 8pm to 5am, 1:30am to 10:30am.
- Prior experience in international/domestic voice processes.
- Ability to multitask and manage time effectively.
- Positive attitude and team-oriented mindset.
- Why you will love this job:
- You will have a wide scope of activities
- You will have excellent products and solutions
- You will have scope for professional development
Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.
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