Syniverse Off Campus Drive | Hiring Customer Service Specialist | Freshers Eligible | Hyderabad, India

Syniverse Off Campus Drive | Hiring Customer Service Specialist | Freshers Eligible | Hyderabad, India

Syniverse Off Campus 2026 has been announced to hire freshers and experienced candidates for the Customer Service Specialist role at its Hyderabad location. Candidates with BE/BTech, BCA, BSc or related fields degrees from the 2025, 2026 and 2027 batches are eligible to apply. Check eligibility, skills required, job description, and selection process How To Apply below.

Syniverse Off Campus Drive Details:

Job Role: Customer Service Specialist I

Job ID: R0007396

Qualification: Any Degree

Experience: Freshers

Job Location: Hyderabad


Job Description:

The Customer Service Specialist I is responsible for providing the first level of technical support for products and services.  This position will work with customers and internal support teams to assist with trouble shooting and problem resolution.  Key elements of this role include familiarity with Syniverse’s products and services, and the ability to quickly identify and address customer needs

Key Responsibilities:
  • ​Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function.  Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations. 
  • Track customer reported problems following ticketing procedures. 
  • Effectively work with  internal resources and 2nd level support groups as needed for ticket resolution. 
  • Ensure timely follow-up and resolution of customer requests following established severity level guidelines and Expected Completions Dates. 
  • Maintain ongoing communication with internal departments (i.e. Sales, Marketing, Product Support) to ensure customer satisfaction. 
  • Identify and assess departmental/individual training needs and take the necessary steps to keep abreast of products and services as well as enhancements and upgrades. 
  • Ensure individual/departmental objectives are met. 
  • Complete various administrative activities (e.g. time reporting, email, vmx…). 
Experience, Education, and Certifications:
  • High school diploma or GED, a Bachelor’s degree in communication or business is preferred . 
  • No prior experience required. 
  • PC experience in a Windows operating environment with strong typing ability preferred. 
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred. 
  • Customer service experience preferred. 
  • Bi-lingual preferred (English and Spanish, Portuguese, Mandarin, etc). 
Additional Requirements:
  • Excellent interpersonal, verbal, and written communications. 
  • Ability to work with minimal supervision and, in some cases, such as off peak hours, weekends and holidays. 
  • Ability to proactively anticipate customer needs and make recommendations to meet those needs. 
  • Ability to work in a multiple shift environment covering 24 x 7 x 365 
How To Apply for Syniverse Off Campus Drive? 

Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.

To Apply Hyderabad: Click Here

Note: Apply the job before link Expires

Dear job seekers, we wish you all the best for your Syniverse Off Campus Drive. For more latest freshers jobs in India, you can bookmark (Ctrl+D) our website NEW JOBS UPDATES and keep visiting regularly

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